Frequently Asked Questions

When will I receive my order?
We are unable to offer a next day delivery service on our products as they are made to order. Please bear in mind before placing an order that we estimate customers will receive their order around 2 - 3 weeks after they pay online. The majority of our orders will be delivered to customers within two weeks - but just be mindful that you may have to wait up to three weeks. In any case you'll always get your high quality OBUthreads. 
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Can I cancel my order? 
If you have placed an order and want to cancel it, please get in touch with us as soon as possible. The longer you leave it the less chance there is that we will be able to cancel your order if the printing process has begun. 
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Can I return my order?
We love hearing feedback from our customers after they purchase our products. If our customers are not entirely satisfied by the e-commerce experience that we offer then we believe we have done them a disservice and will do what we can within our means to make it right. If you aren't satisfied with the quality of your product or the size or whatever, please get in touch via phone, email or social media and we can find an appropriate solution. 
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Can I have a job? 
We are always looking to expand our network and take on new talent. We have big plans so if anyone reading this is good with photoshop & at graphic design more generally please get in touch we may have business for you.