Frequently Asked Questions
When will I receive my order?
We are unable to offer a next day delivery service on our products as they are made to order. Please bear in mind before placing an order that we estimate customers will receive their order around 2 after they pay online. The majority of our orders will be delivered to customers within two weeks - in some rare cases it may take up to three weeks for you to receive your order In any case you'll always get your high quality OBUthreads.
Can I cancel my order?
If you have placed an order and want to cancel it, please get in touch with us as soon as possible. The longer you leave it the less chance there is that we will be able to cancel your order if the printing process has already begun.
Can I return my order?
If you are not satisfied by the e-commerce experience that we offer then we will do what we can within our means to make it right. If you aren't happy with the quality of your product or the size or whatever, please get in touch and we can find an appropriate solution on a case by case basis.